Privacy Policy

How we collect, use, and protect your personal information

Last Updated: December 2024

1. Introduction

BUDDY RETAIL PRIVATE LIMITED, operating as "Gambuddy" ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website buddyretail.shop or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out our contact form
  • Request a quote or consultation
  • Subscribe to our newsletter
  • Communicate with us via email or phone
  • Use our services

This information may include:

  • Name and contact information (email, phone number, address)
  • Company information
  • Project requirements and preferences
  • Communication preferences

2.2 Automatically Collected Information

We may automatically collect certain information about your device and usage patterns, including:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our website
  • Referring website information
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve our IT services
  • To respond to your inquiries and provide customer support
  • To send you marketing communications (with your consent)
  • To process quotes and project proposals
  • To analyze website usage and improve user experience
  • To comply with legal obligations
  • To protect our rights and prevent fraud

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business
  • Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your information to another service
  • Objection: Object to processing of your information
  • Withdrawal of Consent: Withdraw consent for marketing communications

8. Marketing Communications

With your explicit consent, we may send you marketing communications via email and WhatsApp about our services, promotions, and updates. You can opt out of these communications at any time by:

  • Clicking the unsubscribe link in our emails
  • Replying "STOP" to our WhatsApp messages
  • Contacting us directly at contact@buddyretail.shop

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any modifications constitutes acceptance of the updated Privacy Policy.

14. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: contact@buddyretail.shop
  • Phone: +91 9983774995
  • Address: 1402,TOWER-15,, VIPUL GREENS, GURGAON, Gurugram, Haryana, 122002

15. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this Privacy Policy will be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana.